Frequently Asked Questions

Do you have a physical store?

We operate online to keep our costs low and pass savings onto our customers. However, we can arrange viewings or sample collections by appointment — please contact us for details.

Do you offer trade discounts?

Yes, we offer trade pricing for landscapers, contractors, and developers. Please get in touch with your business details and we’ll set up a trade account.

How will my order be delivered?

Bagged products (like decorative stones, topsoil, or bark) are typically dropped at the kerbside.

Larger or heavy loads require a forklift on site or a grab/moffett to be organised for offloading. This ensures safe and efficient delivery directly to your specified location, matching standard industry practice.

Do you offer next-day delivery or collection options?

While precise timelines depend on stock and location, many UK suppliers—including those serving the mainland—offer fast, sometimes next-day, delivery.

What if an item arrives damaged or faulty?

Please photograph the issue immediately and contact us via email or phone. We can typically issue replacements—often with next-day delivery.