Returns and Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we’re here to help.

🗓 Return Period

You have 14 days from the date you receive your item to request a return.

📋 Eligibility

To be eligible for a return:

  • The item must be in its original condition — unused, unassembled, and in the original packaging
  • You’ll need the receipt or proof of purchase

❌ Non-Returnable Items

We do not accept returns on:

  • Custom-made or personalised products
  • Items marked as final sale or clearance
  • 💸 Refunds

Once we receive and inspect your returned item:

  • We’ll notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method within 10 business days

🚚 Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item is damaged or defective
  • We recommend using a trackable shipping method

🛠 Damaged or Faulty Items

If your order arrives damaged or defective, contact us within 48 hours with photos and a description, and we’ll arrange a replacement or refund.

📩 How to Start a Return

To start a return, contact us at info@backlandscaping.co.uk with your order number and reason for return. We’ll provide return instructions.

Backyard Landscaping is a trading name of The Construction Supplier Ltd, a registered UK company (No. 15972703) based at:

127a The Straits, Dudley, DY3 3AW, United Kingdom